Shipping FAQ
What are your shipping costs?
Do you ship internationally?
Yes, we offer international shipping at flat rate of $30 AUD
My item has not arrived
Please contact modestconcept@outlook.com for all shipping queries
Do you offer pick up / click and collect?
We are not currently offer pickup orders
Returns, Exchange & Cancellation
What items are eligible for return/exchange?
Items eligible for return:
Have been purchased within 30 days of return request
Must be unused, in original packaging, with tags attached
Can I cancel my preorder?
You are allowed to cancel your preorder within 2 days of purchasing. To initiate cancellation please email modestconcept@outlook.com
How do I initiate return?
Please contact modestconcept@outlook.com for all returns
Do you offer refunds on sale items?
We do not offer refunds or exchanges on sale and promotion items. All sale purchases are final.
When will I get my refund?
Returns are inspected within 5 days of receiving
Refunds are processed within 7 days of receiving
*If you wish to exchange the product or have store credit issued, please indicate so in your return request
Product FAQ
Where can the product care instructions be found?
Individual product care instructions can be found on our website on the dedicated product page
When will my preorder arrive?
In case of preorder, the items can be expected within 3 weeks post purchase